Social Wellness Programs
Violence in the Workplace
DESCRIPTON: This training session will focus on workplace violence and the executives role in helping to prevent and defuse violent situations.
TRAINING OBJECTIVES:
· Stages of violent behavior warning signs
· Intervention options
· How to report incidents of workplace violence
· How to help victims cope with what’s happened
View brief footage on "Violence on the Job".
Challenging Climate of Customer Service
DESCRIPTION: In a world fraught with intense competition for savvy consumers, no business can afford to ignore the call for service and product excellence. Failure to heed the demand for quality in product design and delivery reads like a suicide plan for any modern business. This training session is designed for use in organizations ready to commit to customer service and those interested in renewing their dedication to service excellence. The seminar includes a comprehensive workbook.
TRAINING OBJECTIVES:
· Finding the root of many poor and positive customer-service practices
· Learn and practice effective customer-service behaviors
· Creating Service Excellence
Stress Management
DESCRIPTION: Stress is a universal and naturally occurring phenomenon in humans. Burnout, heart attacks, ulcers, decreased productivity, relational problems, depression, loneliness, and cynicism are frequent symptoms of chronic stress that adversely affect us personally, professionally, and physically. While stress cannot be eliminated, we can learn to deal with it effectively to maximize our potential.
TRAINING OBJECTIVES:
· To increase your awareness of personal stressors and stress reactions
· To enhance your ability, to live a more relaxed life style, and prevent stress-related illness
· Control the stressors in your life through the development of a personal stress-management plan.
View more information on Stress Management.
Enhancing Emotional and Social Intelligence: Optimizing Intra- and Inter- Personal Communication Skills
Join us for this two-day workshop as we explore the components of Emotional and Social Intelligence.
DESCRIPTION: This program is designed for Executive and Upper-Level Management trying to improve their personal and professional effectiveness at work, within their families, and within any important relationship. Through group discussion, self-reflection, individual assessment, and practical exercise you will identify and apply the competencies of EQ that lead to increased productivity.
TRAINING OBJECTIVES: Participants of this program will have an opportunity to:
• Determine issues most prevalent in their lives
• Identify and capitalize on personal strengths
• Identify goals for the future
• Learn how to prioritize and take control of life events
Measures of Success: Upon completion you will learn the impact of cognitive styles and personality traits, and bring more of who “you are” into your personal and professional life.
**NOTE: This course is limited to 30 participants.
Managing Change: Helping Other to Confront It
DESCRIPTION: Due to massive changes in technology over the past few years, companies are in a constant state of change. Most people, however, are somewhat uncomfortable with change. Change brings uncertainty. The future is out of their control. This seminar is designed for managers and supervisors who are charged with introducing departmental or organizational changes. The program provides tools and techniques to successfully navigate through the murky and often turbulent waters of change.
TRAINING OBJECTIVES:
· Understand why change is necessary
· Know why employees resist change
· See how you can overcome this resistance
· Find out how you can successfully implement change
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